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| About techietim? The History: The site was set up in 1999 (I think) when I used to work for Virgin.Net. I was in the technical support centre, and it was my job (as well as everyone elses) to fix dial-up internet connections to the service, and deal with any account issues. We covered Operating Systems ranging from Windows 3.1 to the newly released Windows 98 Second Edition, also Mac OS 7.5 and up. These were the golden days of technical support, where you weren't heavily restricted by how much time you could spend on a call, and you could give a quality of service you could be proud of. It was the done thing back then to help your colleagues, so you could all learn together and help each other become excellent 'techies'. As a result of these contributions, some agents had created websites that others could use as a guide to fix issues. The groupintranet also had some emulators (screenshot walkthroughs) of various programs and applications. There weren't so many Mac calls back then, as most Mac users actually knew how to use the system. However, Apple had just released their first iMac. Despite being (initially) one colour, it ushered in a new breed of Mac user, who had bought the computer because it matched their wallpaper! Mac calls were therefore on the increase, and there were only a handful of Mac techs in the callcentre. The other techies on the floor were always nervous when teching a Mac (I felt the same way about Windows 3.1), and the emulators around helped with the various applications. However the Mac techs were always called on for advice and guidance. So I set my website up with one aim... with the use of simple screenshots, to emulate the Mac Operating System. Mac OS 8.5 had recently been released, and came as standard with the new Revision 2 iMacs. My site now gave all the agents the option to browse around the Mac OS, and get familiar with the overall environment. My site grew, and I bought the domain www.techietim.co.uk, and later www.techietim.com, and at it's peak, it was receiving around 500 hits a day. However I drifted away from the original plan, the emulators were still on my site, but took a less prominent position. So intrest in my site dropped significantly... bummer! The Plan: I'm back!!! I'm recreating the emulators which are so badly needed in order for agents offering tech support to do their job. The Mac OS has become a far more complex landscape since the advent of Mac OS X. The simplicity is still there in alot of ways, but navigating around can be mind numbing. I built a name for myself 5 years ago, and became (dare I say) a legend in a couple of callcentres. I may not now be the technical guru that some still make me out to be, but I want to re-establish the help for people doing a difficult job under difficult time restraints. As
I say on my WebLog (blog)...
Thanks for your ear and support. Tim
(the techie one) |